Freshworks in Spain
Azuba is a partner of Freshworks in Spain. Freshservice from Freshworks unifies IT service, operations and asset management on one platform designed to simplify technology management and improve the employee experience. It combines ITSM, ITOM, ITAM, CMDB, Enterprise Service Management and Freddy AI, giving teams a shared view of services, assets, incidents and operations.
IT Service Management
IT Service Management
Enterprise ITSM without unnecessary complexity
Freshservice provides core service management capabilities based on ITIL best practices: incident, problem and change management; service catalog and requests; self-service portal and knowledge management; SLA management; workflow automation; analytics and reporting. Its low-code, automation-first approach makes it easier to configure and evolve processes without complex custom development.
Freddy AI
AI that understands, assists and executes
Freddy AI embeds specialized artificial intelligence directly in service processes. AI Agents can resolve requests and execute actions end to end; Copilot helps teams prioritize, summarize and resolve incidents; and Insights surfaces trends and anomalies to improve operations. With Freddy AI Agent Studio, organizations can also build and deploy AI agents connected to their workflows, service catalog, CMDB and business knowledge.
IT Asset Management and CMDB
Know what you have and how it relates
Freshservice includes asset management and an automatically updated CMDB, providing visibility over hardware, software and cloud resources. In 2026, Freshworks integrated Device42 continuous infrastructure discovery and dependency mapping capabilities directly into Freshservice, extending visibility across on-premises, cloud and hybrid environments and the relationships between their components.
IT Operations Management
Connect service management with IT operations
Freshservice centralizes alerts from different tools, uses AI to reduce noise and links technical events to incidents and services. It includes alert management, on-call and major-incident capabilities, helping teams detect problems earlier and resolve them faster.
Freshworks and Azuba
Azuba brings Freshworks to organizations modernizing IT service and operations management, automating processes and adopting artificial intelligence without the complexity of traditional ITSM platforms. We work with Freshworks specialists to analyse client requirements and determine which ITSM, ITOM, ITAM, ESM and Freddy AI capabilities are needed. When more advanced discovery and infrastructure knowledge is required, the proposal can be complemented with Device42.
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Common questions
What does Freshservice include?
ITSM, ITOM, ITAM, CMDB, Enterprise Service Management and Freddy AI on one unified platform. The vendor describes it as IT service, operations and asset management.
Does Freshworks replace Device42?
Not necessarily. Freshworks has integrated Device42 capabilities into Freshservice. Device42 remains available as a standalone platform for discovery, CMDB, ITAM and dependency mapping when the requirement demands it.